1
Click "❓Tickets"
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Click "Questions"
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Click "Suggestion"
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Click "Filter
1"
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Click here.
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Click "Create"
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Click here.
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Click "Errors"
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Click here.
10
Click here.
Respond to Ticket
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Fill in your resolution/response to the ticket here. If there are any relevant attachments, upload those.
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If you have any private notes about the ticket that you don't want the customer to see, submit that here.
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When you're ready, change the status to "Ready to Respond" OR "Complete", depending on your process. The "Tickets" tutorial includes another tutorial on how to automate a response once you mark the ticket as "Ready to Respond".
