Troubleshooting: Planon Live only shows a white screen.

This guide provides a straightforward solution for users experiencing issues with the Planon Live app displaying a white screen. It outlines a simple process to force close the app and relaunch it, ensuring users can quickly regain access to their jobs.

Jennifer Fullerton
7 steps
2 minutes

Dartmouth

Planonsoftware

Occasionally Planon Live will fail to load properly. This usually happens when the app has been left open and your internet connectivity has been lost. When this happens a white page will be displayed when you open the app.

Swipe up from the bottom edge of the screen with your finger. All open apps will be shown. If needed, scroll side to side to find the page for Planon Live.

Place your finger on the white box and swipe up on the screen, releasing before you reach the top edge of the phone. This will force close Planon Live. The white box will be dragged upwards until it disappears from the screen.

Tip! If you had more apps open, they will now be displayed.

Click anywhere on the background of your phone to return to the desktop.

Locate the Planon Live app and click to open.

Planon Live will load.

The My Jobs page is displayed.