Troubleshooting a Student's Status in GoGuardian

Here are some common explanations for the various Student Statuses you may see. If these descriptions and/or troubleshooting steps don't seem to help, please put in a Help Ticket and we'll take a closer look! #EdTech #GCSStaff

Jennifer Presley
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GoGuardian

Monitoring Not Allowed

**Did you create your class manually?** If so, using the students' @stu.gcsnc.com address to include them will generate this error. Add students using their @mygcsnc.com accounts to see them in GoGuardian. As a reminder, the format is Last Name + First Initial + Last 4 of Student ID @mygcsnc.com **Is this a Clever-rostered class?** [Put in a Help Ticket](https://scribehow.com/shared/How_to_Submit_a_Technology_Helpdesk_Ticket__XYDb7eROQWqHphh-F8B9Mg?referrer=search) so the issue can be investigated further.

Monitoring Restricted

This most often shows up when a student is logged into a device other than a Chromebook using their GCS Google account. You'll often see this status if a student is currently working in the CTE Lab and logged in on a desktop.

No Active Tab

This status shows up when a student is logged into a GCS Chromebook but hasn't yet opened a tab on the Chrome browser. The student may be idle or may be active using an app on the device, such as Minecraft or the Files app.

Student May Be Idle

The student has an active browser window open, but hasn't performed any navigation for some time.

Student Offline

Sometimes this status means the student is up to shenanigans, but often, it just happens. This can be a number of things: - The student is legitimately not logged in to the device. - The device needs cache/cookies cleared. - The student has discovered a way to bypass GoGuardian After verifying that the student in front of you is the one logged into the device, have the student clear cache and restart their device. 🎯 Pro Tip! Both students and teachers should do this regularly to help keep everything (not just GoGuardian) running a bit more smoothly. Still no luck? [Put in a Help Ticket](https://scribehow.com/shared/How_to_Submit_a_Technology_Helpdesk_Ticket__XYDb7eROQWqHphh-F8B9Mg?referrer=search) so the issue can be investigated further.