Troubleshooting - Can't open the measurement pictures | Scribe

    Troubleshooting - Can't open the measurement pictures

    • Esa Kejonen |
    • 3 steps |
    • 17 seconds

    Test the problem first

    1
    Test to open the measurement with pictures.\ \ Click "Action"
    2
    Click "View"

    If no encryption key

    3
    If you get to this situation, you need to restore your encryption key to this device.\ \ More instrcutions here:\ [How to Restore Encryption Keys in Choozr Dashboard](https://scribehow.com/shared/How_to_Restore_Encryption_Keys_in_Choozr_Dashboard__gk2eF5F9SxO_Uht-y3XAvw?referrer=documents)

    Other Situation?

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    If you see that encryption key is enabled, but still can't open measurement pictures, please contact us at [email protected].\ \ \____\_\ \ **Please provide:** Your Dashboard Account Email Time & Date Your Customers App Account Email (or mention if anonymous sender) Your Customer's Phone details (System, model) Did the customer send the measurement from: QR-code Stores -list or Measurement Cards from the App Information on what has been done already \____\_ We are happy to help you with your matter!