Troubleshooting - Can't see my measurements
- Esa Kejonen |
- 8 steps |
- 44 seconds
1
These kind of scenarios are usually solved by checking your:
- User Account is correct
- Pictures aren't mistakenly sent without pictures
- Company name
- Public name
- Encryption key\
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Follow this guide for instructions.
Check that you use correct account
2
At first check the upper right corner in the Choozr Dashboard.\
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Check that you have logged in to the right account. Click your public name on the right corner and a drop down menu will open. Your company name is in the first line and your email on the second.
Check, if customer has mistakenly sent you with no measurement pictures
3
Sometimes customer's might mistakenly send measurements with no measurement pictures.\
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Click "with measurements" to see the list of only measurements.
Check your public name
4
Go to settigns and check that you have set a public name correctly
Check your store name
5
From the settings, go to "Store Profile"
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Check your company name. Sometimes you might have set a different name for your company (for example Choozr Group Ltd) and a different "brand name" (Choozr).\
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You will be found on that company name you have set in the registration.
Check your encryption key
7
Click "Encryption Keys"
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Check if encryption key is enabled
If all the things are correct and you have still issues with the measurements, please contact our support at
[[email protected]](mailto:[email protected])
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**Please provide:**
Your Dashboard Account Email
Time & Date
Your Customers App Account Email (or mention if anonymous sender)
Your Customer's Phone details (System, model)
Did the customer send the measurement from:
QR-code
Stores -list or
Measurement Cards from the App
Information on what has been done already
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We are happy to help you with your matter!