Troubleshooting - Customers can't find me in the Stores List | Scribe

    Troubleshooting - Customers can't find me in the Stores List

    • Esa Kejonen |
    • 10 steps |
    • 30 seconds
    1
    These kind of scenarios are usually solved by checking your: - Company name - Public name - Encryption key and/or asking your customer to shut down the Choozr App completely and opening it again.\ \ Follow this guide for instructions.

    Check your company name and public name

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    At first check the upper right corner in the Choozr Dashboard.\ \ Check that you have logged in to the right account. Click your public name on the right corner and a drop down menu will open. Your company name is in the first line and your email on the second.

    Set a Public Name if not set yet

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    Click "Settings"
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    Check that you have set a public name correctly

    Check Encryption Key

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    Click "Encryption Keys"
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    This is a view with correct situation with encryption key.
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    In this case, your encryption key is enabled but it is deleted. \ \ You can retrieve it by clicking "Restore Public Key" and choosing your encryption key in your file locator.\ \ Follow these instructions:\ [How to Restore Encryption key in Choozr Dashboard](https://scribehow.com/shared/How_to_Restore_Encryption_Keys_in_Choozr_Dashboard__gk2eF5F9SxO_Uht-y3XAvw?referrer=documents)
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    In this case, you need to generate the instruction key\ \ If you see that encryption key is not generated, start generating the key by clicking "Generate Key". \ \ Then download the backup, store it safely, and enable your key.\ \ For more instructions:\ [Choozr Dashboard Setup](https://scribehow.com/shared/Choozr_Dashboard_Setup_Instructions__Encryption_key_and_Public_Name__upBojXtLR_SjPeTiza_DuA?referrer=documents)
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    In this case, your encryption key is enabled but missing from your browser at the moment.\ \ Follow these instructions:\ [How to Restore Encryption key in Choozr Dashboard](https://scribehow.com/shared/How_to_Restore_Encryption_Keys_in_Choozr_Dashboard__gk2eF5F9SxO_Uht-y3XAvw?referrer=documents)

    Customer's side - App Hard reset

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    If all the details so far has been correct, next step is to ask your customer to closing the Choozr App completely and re-open it.\ \ Here are instructions for completely closing the Choozr App:\ [Restarting Choozr App completely in Android / iOS devices](https://scribehow.com/shared/Troubleshooting__Restarting_Choozr_App_completely_in_Android__iOS_devices__6TcTr6a1ReOBx2mOLM7hKw)
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    If all the things are correct and you have still issues with the measurements, please contact our support at [[email protected]](mailto:[email protected]) \____\_ **Please provide:** Your Dashboard Account Email Time & Date Your Customers App Account Email (or mention if anonymous sender) Your Customer's Phone details (System, model) Did the customer send the measurement from: QR-code Stores -list or Measurement Cards from the App Information on what has been done already \____\_ We are happy to help you with your matter!