Troubleshooting - Customers can't send anything to me
- Esa Kejonen |
- 8 steps |
- 34 seconds
1
If you have this problem in hand, let's start with checking your:
- Public name
- Company Name
- Encryption key\
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Follow these instructions to do the check up.
Check Public Name
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Click "Settings"
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Check that you have set a public name for you.\
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If noy, type a public name for you and click save changes.
The public name distinguishes different tailors within the same tailor shop.
**Examples of public names:**\
Tailor's first name\
Departments name
Check your Company Name
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Click "Store Profile"
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Check your company name. Sometimes you might have set a different name for your company (for example Choozr Group Ltd) and a different "brand name" (Choozr).
You will be found on that company name you have set in the registration.
Check Encryption Keys
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Click "Encryption Keys"
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If you see that encryption key is not generated, start generating the key by clicking "Generate Key".
Then download the backup, store it safely, and enable your key.
For more instructions:
[Choozr Dashboard Setup](https://scribehow.com/shared/Choozr_Dashboard_Setup_Instructions__Encryption_key_and_Public_Name__upBojXtLR_SjPeTiza_DuA?referrer=documents)
Encryption Key Enabled
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This view will tell you, if the encryption key is enabled
If all the things are correct and you have still issues with the measurements, please contact our support at
[[email protected]](mailto:[email protected])
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**Please provide:**
Your Dashboard Account Email
Time & Date
Your Customers App Account Email (or mention if anonymous sender)
Your Customer's Phone details (System, model)
Did the customer send the measurement from:
QR-code
Stores -list or
Measurement Cards from the App
Information on what has been done already
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We are happy to help you with your matter!