Navigate to [https://dash.choozr.ai/measurements](https://dash.choozr.ai/measurements)

The measurement might not be visible if the customer is archived.

To check Archived Customers click "Settings"

If you find the customer in archived users, click "Restore Archived" from the customers line.

After restoring, go back to check the Measurements list.

Other reason why you won't see the right customer can be that he/she has sent to you measurement in another style you have agreed.

To check if the customers meausurement is incorrectly sent in another way, click "with measurements"

Or if you agreed to get only measurements, click "With pictures"

If that wasn't helping, next check that do you have your Public Name right and Encryption Key Set up correctly

Check the Public name of the tailor field.

Then check the encryption key by clicking "Encryption Keys"

If the encryption key and public name are both OK - there might be a problem with your customers end.\
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Check that with your customer.

User images
Encryption key
Dashboard
Encryption Enabled

Locally stored key

Backup
Delete
Important

The tailor dashboard features uses end-to-end encryption between the user taking their measurements and tailors. The users can choose a tailor that they want to share their images with for validation. These images are encrypted using a 'public key' of the tailor and can only be decrypted (viewed) by the tailor using the 'private key'. This is an automatic process that happens on the tailor's device. In order to use the system, a pair of these encryption keys is generated on the tailor's web browser and store in the browser. The private key is never stored by Choozr Group Ltd. After creating the keys, please save the private key and back it up safely. In order to use the tailor dashboard from other devices, you must import the key file to each device.

If everything seems to be fine with your side and customers side, please contact\
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support@choozr.ai\
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**Please provide:**

Your Dashboard Account Email

Time & Date

Your Customers App Account Email (or mention if anonymous sender)

Your Customer's Phone details (System, model)

Did the customer send the measurement from:

QR-code

Stores -list or

Measurement Cards from the App

Information on what has been done already

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We are happy to help you with your matter!

Choozr

This guide provides step-by-step instructions on how to fix the issue of lost or invisible measurements on the Choozr Dashboard. It covers various possible reasons for the problem, such as archived customers, incorrect measurement submission, and incorrect settings. It also provides contact information for further assistance.

Troubleshooting - Measurement lost / won't show on the list