Understanding Call History | Scribe

    Understanding Call History

    • Axis Europe |
    • 5 steps |
    • 26 seconds
    • FastleansmartFastleansmart
    1
    Double-click "job"
    2
    Click " Call History"
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    Tip! - When looking at Call History these are some of the areas you will need o look for and what they mean
    3
    Confirmation - Shows when the appalment was confirmed and what operative it was allocated to at time of conformation
    4
    Manual Scheduling - this indercateds when someone has manually moved the job this also states who
    5
    Escalation - this shows the date and time the job moved into esclated
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    Who is Web Portal ? - Web Portal is the System (Axis Portal )