Update Exceptions Thresholds in Billing Settings
Barrett Hansen
9 steps
26 seconds
Currentsoftware
1
From the left-hand menu, click Settings
2
On the Billing tab, select "Exceptions Threshold"
3
Start with the low threshold value. The default is to identify a read as "low" if it is less than 50% of the average usage at that location.
4
You may also define a low threshold in absolute terms by selecting "Absolute" from this dropdown.
5
Now you can type a new number into the "value" field. When you've selected "Absolute" threshold type, this number represents the number of *units* that defines a low read (in this case 6).
6
See below for the high threshold settings. Similarly, the default is based on a percentage (in this case, 200% the average value, which equates to 2x)
7
Notice an additional setting for a "minimum high threshold value". This means that a read is not considered "high" unless it matches both conditions (is 2x the average read AND is at least 5 units)
8
The final setting is for meter read staleness, which applies if you are using AMI data.
9
If you make any changes, click "Save" to finalize your choices!
Update Exceptions Thresholds in Billing Settings
Barrett Hansen
9 steps
26 seconds
Currentsoftware
1
From the left-hand menu, click Settings
2
On the Billing tab, select "Exceptions Threshold"
3
Start with the low threshold value. The default is to identify a read as "low" if it is less than 50% of the average usage at that location.
4
You may also define a low threshold in absolute terms by selecting "Absolute" from this dropdown.
5
Now you can type a new number into the "value" field. When you've selected "Absolute" threshold type, this number represents the number of *units* that defines a low read (in this case 6).
6
See below for the high threshold settings. Similarly, the default is based on a percentage (in this case, 200% the average value, which equates to 2x)
7
Notice an additional setting for a "minimum high threshold value". This means that a read is not considered "high" unless it matches both conditions (is 2x the average read AND is at least 5 units)
8
The final setting is for meter read staleness, which applies if you are using AMI data.
9
If you make any changes, click "Save" to finalize your choices!
