Updating Payment Information to ACH Direct Debit

Log into your Syncro account and navigate to the Admin tab. This may be directly on your tab bar or under the "more" option.

Once in the Admin section navigate to "Account Profile". This will be located on the left-hand portion of the page under "Syncro Administration"

Click on "Update Payment Method".

This is where you can update all of your payment information. To add or update bank details for ACH, click on the "ACH" button as shown below.

Enter all of your banking and payment details. Once you are done click on "Confirm".

A pop-up will appear and ask you to verify the payment information you entered is correct. If you need to go back to the prior page and make changes, you can select "cancel".

The pop-up will have some information regarding our terms of service and policies. Please thoroughly read through everything before moving forward.

Once you've read through the terms and verified your information is correct, you can click "update" to finalize the process. Selecting "update" will complete the process and the ACH authorization request will be sent to your bank. It can take anywhere from 1 to 5 business days for your bank to approve the authorization and approve the transaction.

Log into your Syncro account like normal and navigate to the Admin tab. This may be directly on your tab bar or under the "more" option.

Click "Account Profile"

Click "Subscription Invoices"

Select the Edit option next to "Billing information"

You can update your current payment information or change your payment method here. If you would like to use ACH as your payment method going forward click on the dropdown as shown below and select "Bank Account". The page will expand and you will be able to enter your banking information.

We do not store more than one payment method on file at a time. Entering a new payment method will override the one on file. All future transactions will use this new payment method unless it is replaced with another payment method.

Once you have added your payment information and verified it is correct, select "update" to finalize the payment method update. Please note there is typically no "success" notice. You can go back to or refresh your Subscription Invoices page and the new payment information will show.