Using the Dispute Manager in Adesso AI | Scribe

    Using the Dispute Manager in Adesso AI

    • Ross Strome |
    • 23 steps |
    • 2 minutes
    1
    Navigate to [https://app.adessoai.com](https://app.adessoai.com/AdessoAI1Dev)
    2
    Click **Deductions Manager**.
    3
    Select the **deductions** you want to dispute.
    4
    Click **Create Dispute**.
    5
    You will be taken to the **Dispute Manager** screen.
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    In the upper-right corner of the screen, you will see **KPI cards** with information about your disputes: 1. Total in Dispute (#) 2. Total Pending Disputes 3. Disputes Paid Out in the Last 90 Days
    7
    You will create groups (or **bundles**) for your disputes. In this example, we are going to create a Harris Teeter bundle. Select the **deduction(s)** you want to bundle.
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    Click **Create Bundle**.
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    Complete the **Bundle name** field. Enter a name that will make it easy for you to find later.
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    In this example, we entered **Harris Teeter March 2024**. Click **Create**.
    11
    You can now see that Harris Teeter dispute items have been promoted to a **bundled** list.
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    At this point, you will proceed with your usual dispute management process. For example, you may contact the customer via email to claim the dispute. Once you have launched the dispute process with the customer, click the **radio button**.
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    Click **Move to In Process**.
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    The dispute will remain **In Process** until you have determined that it has been rejected or approved. For example, you receive a confirmation email from the customer that the dispute has been approved. Click the **radio button** once you are ready to assign a new status.
    15
    Click **Approve** if the dispute has been accepted by the customer.
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    Click **Closed** to see that the dispute has moved to a closed status.
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    In this example, we've created a **Bozzuto's March 2024** bundle that we moved to **In Process** because we emailed them about the dispute.
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    Later, we learn that Bozzuto's has rejected the dispute. Select the **radio button** for that customer > click **Reject**.
    19
    Your rejected dispute will return to the **Deductions Manager** screen for you to settle.
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    Back in the Dispute Manager screen, click **Closed**. You will be able to track which bundles were approved and rejected.