View HardFM Job Logs | Scribe

    View HardFM Job Logs

    • Lucy Sonner |
    • 16 steps |
    • 44 seconds
      1
      Navigate to Synbiotix
      2
      Enter your username and password and click "Login"
      3
      Select Helpdesk
      4
      If your site uses the Helpdesk for both soft and hard services, click "Hard FM"
      5
      Change the site using the drop-down box, if required

      View via Search

      6
      To use the Search function, first find the job or task number in the **Job #** or **Task #** column.\ \ Copy it, or write it down
      7
      Click "Seach"
      8
      Enter the job or task number
      9
      Click "Go"
      10
      You will see a summary of all activity related to the task or job. This includes information about any delays, cancellations, or rejections. You can view who took the action, any comments they provided, and the timestamp of when it occurred

      View via Edit Task

      11
      To view via edit task, click "edit" in the **Task #** column
      12
      Scroll to the bottom of the screen. You will see the task log

      View the Job or Task Log for a Completed or Cancelled Task

      13
      To view the job log for a completed or cancelled task, change the "Incl. Completed/Cancelled" toggle to "YES"
      14
      Click "Go"
      15
      Completed and cancelled jobs will appear in the task list
      16
      Follow Steps 6 - 12