The Endpoint URL is where you will be sending your call data (The URL in the screenshot below is a test endpoint. You can set up your own test endpoint by searching “webhook test site” or something similar in Google.

You can test your webhooks by clicking the Test Webhook button, and within a few seconds, you should receive data at your endpoint.

Static parameters: To use basic authentication or any custom payload for your CRM/LMS, you can fill in the Field name and Static value fields in Static parameters.

You can find the list of tracking numbers/number pools associated with the webhook in two different tabs under Associated  tracking numbers.

Now that your webhook is set up, you must add it to individual tracking numbers so it knows which numbers to send call data to.

There are two options for adding webhooks to numbers: post-call and pre-call.

Post-call webhooks are sent immediately after the completion of a call and can be set up to fire only if specific conditions are met. Post-call webhooks can include data append (caller name and address), indicator scores (if you utilize Conversation Analytics), and DNI logs (if using DNI) by simply checking all of the boxes in the above screenshot. Pre-call webhooks are always triggered at the start of a call and will fire for all calls. You can include DNI logs with your data if you check the box to ‘Include DNI logs’ in the screenshot above.

While post-call webhooks can send more data points, pre-call webhooks have the advantage of being sent as soon as a call connects, which can be helpful if you would like to know which campaign a caller is being referred from at the start of the call.

On the tracking number page, click the Conversation Actions button.

Select the webhook name from the dropdown list

-- Select --
Convirza Dream Webhook
Tenstreet - Post Call

Once the tracking number is open, click the plus symbol to expand the advanced tracking number settings.

Convirza

Google Account

This guide covers the steps in setting up webhooks within the Convirza platform, detailing how to configure them to send call data to a specific endpoint.

Convirza webhooks can send call data in real time to an endpoint of your choosing. To set a webhook, follow the steps below.

Webhook

Adding the Post Call Webhook

Adding the Pre Call Webhooks