When a new channel is created, automatically connect it to the team inbox and assign a customer owner | Scribe

    When a new channel is created, automatically connect it to the team inbox and assign a customer owner

    • Bec Hu |
    • 0 steps |
    • 14 seconds
    Go to [https://zapier.com/app/zaps](https://zapier.com/app/zaps) to start building your Zap
    Click "Create Zap"
    In your Trigger, select "Slack" as your App Event
    In your Trigger Event, select "New Channel"
    Add a filter as a next step using "Filter by Zapier"
    Only add the right channels into Channeled by filter on a format for the channel name. In this case, we're only going to add channels to the inbox that contain "waystar"
    Add a step and select "Channeled" as your App Event
    Select "Connects a Customer Channel" as the Action Event
    Map the value from Step 1: Name into the "Channel Name" input
    Add another step and select "Channeled" as your App Event
    Select "Update a Customer Channel" as your Action Event
    Under Customer Name, select the prior Name populated from Step 3.
    Under Owner Name, type in the specific name of a team member in Slack who you want to assign the Customer to.

    Your Zap is ready to go – happy automating!

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