When a specific incident occurs, automatically send a broadcast to our customers
- Bec Hu |
- 10 steps |
- 19 seconds
1
Go to [https://zapier.com/app/zaps](https://zapier.com/app/zaps) to start building your Zap
You can use any app to create a trigger for your broadcast!
In this example we'll assume that we want to send a broadcast whenever we have a specific incident alert in one channel in Slack (so we'll use Slack as the trigger.)
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In this example, we've added Slack as our Trigger Event for this broadcast.
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We've set up our trigger to fire on a specific message posted to our #alerts channel.
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We're adding a filter so that only messages containing "incident" will trigger the broadcast.
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In your Action, select "Channeled" as your App Event
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Click "Send a Broadcast"
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Type in a specific customer name or customer group name to determine who receives the broadcast. To send the broadcast to all your connected channels, type "all".
Tip: You can see specific Customer and Customer Group names that your team has set up by using the /channeled settings command in Slack.
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Type in a date or timeframe to schedule the broadcast delivery at. To send the broadcast immediately upon trigger, type in 'now'.
You can use any of the supported date/time formats for Zapier to schedule your broadcast: [https://zapier.com/help/create/basics/different-field-types-in-zaps](https://zapier.com/help/create/basics/different-field-types-in-zaps)
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Label your broadcast something so that you can find it internally later. In this case, we're using a unique identifier from the original Slack message that indicated the incident.
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Type the message you want to broadcast to customers in the "Message" input.
You can use any dynamic Channeled inputs, like {{[channel.name](http://channel.name)}} or {{[customer.name](http://customer.name)}} to personalize the message.
Click "Skip Test" in the "Testing action" step (otherwise, your test would send a real broadcast to the customers you specified in your action steps above.)
