Start by logging into ClearPoint Strategy at [app.clearpointstrategy.com/#/home](http://app.clearpointstrategy.com/#/home)

From any page, click on your Profile icon at the top right-hand corner\
Select Edit Profile

There are two potential error messages you might see:

***“We have had some intermittent issues sending emails to this user.”***

This is sometimes just a temporary issue, but it can also be a sign that Amazon Web Services AWS is about to blacklist your email address because it can no longer deliver emails to it.

To confirm that your email address is correct, try sending an email to yourself from another email address. If you receive the email, please reach out to our support team at [support@clearpointstrategy.com](mailto:support@clearpointstrategy.com) to get this resolved.

***“We were unable to send emails to this user.”***

This message indicates that ClearPoint is unable to deliver emails to your email address because it has been blacklisted.

If you believe the blacklisting has been rectified or it's a mistake, please follow the steps below. This will tell ClearPoint to try to deliver emails to your email address again.

Mark the checkbox next to "The issue with this email address has been resolved"\
Click Save

If you are still having issues after checking the box, please reach out to our support team at [support@clearpointstrategy.com](mailto:support@clearpointstrategy.com) for assistance.

If you don’t receive any of the aforementioned error messages, we suggest you review your Notification Settings.

From any page, click on your Profile icon at the top right-hand corner\
Select Edit Profile\
Choose an option from Email Notification Setting\
You can receive an email for each alert or\
You can receive a digest email with all alerts for each day\
Click Save

Click "Send a digest email with all alerts for each day"

Send a digest email with all alerts for each day

Why am I not receiving emails from ClearPoint?

Issue with Email Address

Issues with Notification Options