Zendesk Product Overview | Scribe

    Zendesk Product Overview

    • PickPackGo India |
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    • 46 seconds
      Navigate to your Zendesk account

      The Zendesk dashboard

      This is the Zendesk "Dashboard".
      You'll see all your customer tickets on the dashboard

      What's a Zendesk ticket?

      This is a customer ticket in Zendesk. You may see the "Requester" "Assignee" and "Followers" on the left pane. The contents of the tickets appear on the right pane.

      The "views" tab

      This is the Zendesk "View". You'll get an overview of all categories of tickets here.

      The "customers" tab

      In the "Customers" tab you'll be able to view all customers

      The organizations tab

      The organizations tab will show you a list of organizations that you are a part of.

      This is the overview of Zendesk dashboard

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