Zone Matrix | Scribe

Making changes to zones and the zone matrix can have a huge impact on Helpdesk functionality.\ \ Do not make any changes unless absolutely necessary to do so. Please contact [[email protected]](mailto:[email protected]) if you feel you need further guidance at any time.

The Synbiotix Helpdesk uses zoning information to allocate resources efficiently (when task auto-allocation is enabled). It aims to assign tasks to the nearest available resource. Each location is associated with a specific zone to facilitate this process.\ \ For instance, we have a porter who has moved a patient to Ward 1, which is in Zone 1. The system will attempt to assign them a new job that starts in Zone 1. If there are no available jobs in Zone 1, the system will try to assign them a job in the next-closest zone (Zone 2). If no jobs are available in Zone 2, the system will continue looking for a job in the next closest zone, and so on. This ensures tasks are allocated efficiently based on proximity.\ \ The Zone Matrix allows you to set the proximity of each zone to the others. Consider things like staff lifts, stairwells, and exits when setting this up.

If you would prefer to watch a video covering this process, please click here: <https://youtu.be/a5efy5TsNhU?feature=shared>

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Navigate to Synbiotix

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Enter your username and password and click "Login"

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Select Helpdesk

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Click "Administration"

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Click "Site Zones"

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Select the required hospital from the drop-down box

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Click "Zone Matrix" for the required zone

You will need to matrix each zone individually

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You will see a warning, also listed at the top of this Scribe.\ \ Click "OK" to proceed

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Here we can see the zone matrix for Zone 3, our selected zone.\ \ The closest zone to the selected zone is listed first and the furthest last.\ \ In this example, Zone 2 is the nearest zone to Zone 3, followed by Zone 1, and Zone 4 is furthest away.

$Here we can see the zone matrix for Zone 3, our selected zone.\ \ The closest zone to the selected zone is listed first and the furthest last.\ \ In this example, Zone 2 is the nearest zone to Zone 3, followed by Zone 1, and Zone 4 is furthest away.$

Add a Zone to a Matrix

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Click "Add New"

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Select the required zone from the drop-down box

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Click "Save"

Re-order the Zone Matrix

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Click "**≡**"

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Drag the zone to the correct position. The destination is indicated by the green bar