e-Learning System (LMS) Guide for Patient Family Advisors (PFAs)
- Mike Wheatley |
- 15 steps |
- 2 minutes
Sign in to LMS
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Open your web browser and go to <https://elearning.nshealth.ca/Studio>
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Click "Sign In" at the top-right corner
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Type in the domain\\username and password you use for your NSH email account in the applicable boxes, then click "Sign in".
**FORGOT YOUR PASSWORD OR LOCK OUT YOUR ACCOUNT?** You can reset your password and/or unlock your account by calling the IT Service Desk (NSH's tech support team) at 1-866-224-2555.
**PLEASE NOTE:** The IT Service Desk will need to confirm your identity by asking you some pre-set questions that only you know the answer to (such as your favourite colour or the first car you drove). These are called [Challenge Questions](https://scribehow.com/shared/Set_up_your_Challenge_Questions__FilPw-WTRP-zwHFspBMClQ) and they need to be given to the IT Service Desk ahead of time so they have them on file when you call them for tech support. **The IT Support Desk cannot help you unless you have already set up your challenge questions with them.**
Find a Course
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Click "Catalogue"
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To search within a specific topic, click the "Catalogue" dropdown and choose your desired topic.
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Type in keywords related to the course you are looking for in the "Keywords" box.
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Click "Search" to look for courses matching your search criteria.
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A list of the courses matching your search criteria will appear. You can read the descriptions to find the one(s) you are looking for.
**TIP:** Courses are offered in two different "types".
- **Classroom Course:** These are "live" courses presented over Microsoft Teams by an NSH staff member. When you register for a Classroom Course, you choose a day and time from a list of available live sessions.
- **Online Course:** These are self-guided courses that you take at your own pace, at any time. Once you register for an Online Course, you can start it whenever you'd like.
Register for a Course
Here are some courses PFAs may find helpful in their role. To find them, enter the course title in the "Keywords" field of the search tool:
**ROLE-RELATED**
- Courageous Conversations for Employees
- Communicate with HEART Program
- Effective Communications
- Intro to Gender Diversity
- Intro to Gender Diversity: Expanded
- Equity, Diversity & Inclusion
- **Giving & Receiving Feedback\***
**TECH TRAINING**
- Basic Computer Skills
- Cybersecurity Awareness
- **Windows Essentials\***
- **Word Beyond the Basics\***
- **Outlook Essentials\***
- **Outlook Productivity\***
- **Outlook Calendaring\***
- **Microsoft Teams Essentials\***
- **Microsoft Teams Beyond the Basics\***
- **OneNote Essentials\***
- **PowerPoint Essentials\***
- **PowerPoint Beyond the Basics\***
- **Excel Essentials\***
- **Excel Beyond the Basics\***
- **Excel Formulas 1\***
- **Excel Formulas 2\***
**\* = Classroom Course**
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Click the title of the course you would like to register for.
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**For Classroom Courses:** Click "Select" next to the live session(s) you want to register for, then click "Add to My Learning".
**For Online Courses:** Click "Add to My Learning".
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On the pop-up that appears, click "OK".
**For Classroom Courses:** You will receive an email in your NSH email Inbox containing the Microsoft Teams meeting details to join the live course.
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To view the courses you have registered for, click "My Learning".
**PLEASE NOTE:** The "My Learning" page will show courses that:
- You have registered for
- You have unregistered for but have not deleted
- Have been automatically assigned to you *(such as mandatory courses for all NSH staff, physicians, learners and volunteers)*
- Have been assigned to you by an NSH staff member *(such as a manager, leader, etc)*