Adjust Rejected Payload Invoice Payment Applied to New Invoice
34 steps
|
3 minutes
The following steps outline how to adjust a Payload invoice payment that was deposited, later rejected, and subsequently reapplied to a new invoice on the customer profile for the agent.
1
In QBO, the "Automatically Apply Credits" setting is enabled.
2
Navigate to the Invoice in the agent facing side of the system.
3
The Audit Log for the invoice indicates that the Payload payment was rejected. Since the deposit has already been recorded in the Accounting module, a manual adjustment will be required.
Adjust Credit Balance
Since the rejected Payload payment was not recorded in Accounting as a rejection, the system treated it as a successful deposit and applied it as a credit to the customer profile. When a new invoice was created after this credit balance existed, the system automatically applied the credit because the QBO “Apply Credits Automatically” setting was enabled and marked the invoice as paid. To resolve this, the deposit must be manually adjusted and the credit reversed in Accounting.
4
Navigate to the New Invoice that was marked Paid with the Rejected Payment.
5
Click the "payments made ($XX.XX)" button.
6
Click on the Invoice Payment Date.
7
The Invoice Payment Detail Page will populate. Click the "Linked Transactions" button.
8
Click on the Deposit Date.
Adjust Original Deposit
9
The Payload Deposit where the Original Payment was recorded will populate.
10
Undo the selection of the checkbox for the payment that was rejected.
11
Click the "Add Line" button.
12
Using the dropdown menu, select the General Ledger account tied to the Marketing Service Opportunity (Service/Product Item).
13
On the Description field, make sure to note the Rejected Invoice.
14
On the Amount field, type the amount of the Original Payment that was Rejected.
15
Using the Class dropdown menu, select the Class associated with the Agent.
16
Click "Save"
17
Click "OK"
Adjust Rejected Payment to New Invoice
18
Navigate to the Customer profile of the Agent and click the "Transactions" tab.
19
Click the Action Button for the New Invoice marked paid by the Credit balance created by the Rejected Payment.
20
Navigate to the Invoice Payment Detail and unselect the checkbox for the New Invoice.
21
Adjust the "Amount Received" to "0".
22
Click "Save"
23
Click "OK"
24
The Customer Balance for the Agent will now display the correct amount.
Record the Withdrawal of Funds
25
Click the "Quick Actions" menu.
26
Click the "New Bank Deposit" option.
27
The Date should match when the withdrawal was processed by the Bank for easier Bank Reconciliation.
If a withdrawal is included in a Payload deposit, it should be recorded when entering the Payload deposit.
28
Click the "Add Line" button.
29
Using the dropdown menu, select the General Ledger account tied to the Marketing Service Opportunity (Service/Product Item).
30
On the Description field, make sure to note the Rejected Invoice.
31
On the Amount field, type the amount of the Original Payment that was Rejected as a negative.
32
Using the Class dropdown menu, select the Class associated with the Agent.
33
Click "Save"
34
Click "OK"
