Agent Chat Tool
Sentrilock
Reviewing/Replying to New or Past Messages
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To initiate a chat with other agents in our system, begin by logging into our platform, either through the website or mobile app.
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Once logged in, select the text icon.
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From this page you can review unread and read chat threads or start a new chat by clicking "+New Chat".
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After selecting the property related to a message, you can choose the agent whose message you want to review.
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From here you can read the agent's message to you.
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You can respond in the chat pox provided. Click "Send"
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Now you can move to your other messages. Again, select the listing you want to see communications about and then the agent's name.
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Type out your message and hit 'Send'. The agent will receive a notification that you have replied.
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Type out your message and hit 'Send'. The agent will receive a notification that you have replied.
Starting a New Chat Session - As Showing Agent
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You can also start a new chat via this screen.
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Search by listing or agent. Select the listing you want to communicate about.
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Click "Start New Chat"
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Type your message in the text box provided and hit send.
Starting a New Chat Session - As Listing Agent
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Click "chat" button on top bar
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Click "+New Chat"
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Search for your listing and click the result to select it.
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Now search for the agent you want to chat with. The agent doesn't have to have a pending or confirmed appointment, you can chat with anyone in the system.
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Type the agent's name and select them from the list.
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Click "Start New Chat"
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Use the text box to type your message.
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Once you type out your message, hit send. You will then see the message populate in your chats, organized by listing.
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