Automation: Assign Ticket Owner Via Round Robin when New Ticket Created

In this guide, you will be creating an automation to assign the Inbox ticket owner via Round Robin when a new ticket is created

Strive Guide
14 steps
53 seconds

Strive

Navigate to [https://strive.asia/automation](https://strive.asia/automation)

Click "Create Automation"

Input the Automation Name.

Select the "New ticket created" option for the trigger.

Select the channel that you want to setup the assignment of ticket owner.

Select the "Assign inbox ticket in round robin" option for the action.

(Optional) Click this dropdown for group filter. If there is group selected, clicking Add User will display the user in the group.

Click "Add User"

Select the user.

(Optional) Click "Add User" to add more user.

Click this number field to input the number of delegation.

(Optional) Click the "Include previously assigned chats" field. Enabling this will allow tickets which was previously assigned and closed to be assigned to the new user according to the round robin.

Click "Save Automation"

Click "Activate Automation"