Checking Delivery Details, Statuses & Message Failure Alerts

In this tutorial you will see how to check the delivery statuses of your messages to see any updates, and trouble-shooting tips for messages that say they are delivered but haven't been received.

Squeegee Team
6 steps
44 seconds

Sqgee

Go to the 'Messages' tab on the customer profile.

You can then expand the delivery details using the drop down arrow. Statuses can come through at once so they may not be ordered in the expected 'processed, sent, delivered, opened'.

The little truck icon means that the message has been delivered to the recipient.

If you are using one-way emailing (can be checked via Settings > Notifications & Messages > Email Settings) all emails are sent using the email service@squeeg.ee so occasionally the message may be marked as sent/delivered but the customer has not received it. This message will have likely been sent to spam and you will need to ask the customer to check their spam folder and then add service@squeeg.ee as a truster sender.

Any message failures will sent an alert which you can view by clicking on the bell icon in the top left of the screen.

You can then click into the alert to see the full details.

For this example, the customer does not have an email address saved but it is one of their default notification methods, so to fix this you can click through to the customer > top right three dots > edit customer > and either adjust the default notification method or add the missing contact information.

If you require default notification methods to be updated in bulk, please contact our Support desk on support@squeeg.ee with your specifications and we can update this for you. We generally recommend: - Customers who only have an email address on file = EMAIL - Customers who only have a mobile number on file = SMS - Customers who have both mobile and email = ***your preference*** (this can be both)