Concur - Request an MCC Override

This guide has been updated for OneCard and the 2025 version of Concur.

Korinne Dizon
20 steps
2 minutes

SAP Concur

Navigate to <https://us2.concursolutions.com/home> Your username will be your BU email.

Click *Create Request.*

Enter a title for the request.

Enter today's date for **Request Date**.

Select *Update Existing Card*.

Enter the appropriate account. Discretionary account numbers require two leading zeroes: **00**9090001239.

For card requests, the **Cost Object Approver** should be *(U53036968) J MARISSA PAEGLOW.*

Click *Create Request*.

Click *Add*.

Click *MCC Override Request*.

Enter the last four digits of your card number.

Enter the date your card was declined.

Enter the merchant's name.

Enter the MCC and a description of what you're trying to purchase.

Add additional justification.

Click *Save*.

To be able to submit the request, you will need to add an attachment. Relevant attachments may be written approval from Questrom F&A or a central department, invoices or quotes from the vendor, or a screenshot of a declined transaction at the point of sale.

Click *Attachments.*

Click *Attach Documents*.

Click *Upload and Attach* and a file selection window will open.

Once you've attached all relevant documents, click *Submit Request.*

Your request will have to be approved on three levels: 1. Your supervisor 2. Marissa Paeglow 3. BU Travel Services