Connect Instagram and Facebook pages in the CRM
Customer Support
12 steps
58 seconds
Facebook
1
Start on the Launchpad tab of the CRM.
2
Click "Connect" beside the Facebook icon.
3
Once the Facebook tab pops up, click Continue as (Your Name) and allow LeadConnector to access your Facebook.
4
Navigate back to the CRM tab and select your business page from the drop down selector.
5
Click "Done" once you've selected the page. Now your Facebook page is connected and Facebook messages will come into Conversations.
6
To make further changes to the Facebook integration, go to "Settings"
7
Click "Integrations"
8
To edit Facebook Messenger settings, click "Messenger"
9
Toggle on/off to enable or disable Facebook Messenger messages in the CRM.
10
Click "Instagram" to edit Instagram Messenger settings. Note: Instagram must be connected to your Facebook page.
11
To delete a Facebook Connection, click "Connected"
12
Click "Ok"
