Conversations in the Market Muscles CRM

Learn how to navigate your communications dashboard to respond to incoming inquiries manually. This guide helps you effectively manage and reply to client conversations in all formats through the Market Muscles platform.

Olivia de Mik
7 steps
7 minutes

Marketmuscles

#### **Navigate to your Market Muscles CRM Dashboard** [**https://app.marketmuscles.com/**](https://app.marketmuscles.com/)

## **Navigate to Conversations** Click the **Communication** tab in the left-hand navigation menu.\ Click **Conversations**. This is where you will see all forms of conversations in your system.

## **Manage Message Tabs** At the top of the Conversations section, you can filter messages by: - **Unread** – Messages that have not been viewed - **All** – All conversations - **Archived** – Conversations that have been archived If a message is archived: - It will move to the **Archived** tab - You can restore it at any time

## **View Conversation Details** When you click into a conversation, you will see: - Incoming messages (SMS & Email) - Outgoing messages - Call logs - Sent images - Any additional message activity You can view all communication history with that contact in one place.

## **Hide Automated Messages** If you only want to see manual communication: - Toggle the option to **Hide Automated Messages** This will remove workflow or automation-based messages from view, allowing you to focus only on direct conversations.

## **Take Action from Conversations** Inside a conversation, you can: - Click the **Call button** to place a call - Click **Archive** to move the conversation out of your main view - Restore archived conversations at any time

## **Send Messages & Attachments** When replying to a conversation, you can: - Type and send SMS messages - Attach images - Use **Saved Replies** Saved replies allow you to quickly insert pre-written responses. You can also type a **forward slash ( / )** to quickly pull up and insert a saved reply.

Conversations in the Market Muscles CRM

Olivia de Mik
7 steps
7 minutes

Marketmuscles

#### **Navigate to your Market Muscles CRM Dashboard** [**https://app.marketmuscles.com/**](https://app.marketmuscles.com/)

## **Navigate to Conversations** Click the **Communication** tab in the left-hand navigation menu.\ Click **Conversations**. This is where you will see all forms of conversations in your system.