Creating a New Messaging Template in FleetRunnr

Nicolas Khazem
7 steps
4 minutes

Fleetrunnr

From inside your portal, click on the **Settings** icon.

Under the **Shipping** category, click on **"Messaging Templates"**

Click "New Template"

Enter a name for the template

Select English as the template language from the dropdown.

Compose the message body by typing text and using the 'Insert variable' button to add dynamic fields like Customer Name, Driver Name, and Order Reference.

Variables are order-related or delivery-related information that automatically change from one order to another, while remaining an important part of the message itself. The available variables include: - **Order Number:** The order number generated by FleetRunnr. - **Order Reference:** The order's reference ID, typically synced from another external system. - **Merchant Name:** The merchant's name. This is mainly relevant when delivering on behalf of merchants. - **Customer Name:** The name of the customer receiving the message. - **Customer Phone Number:** The phone number of the customer receiving the message. - **Driver Name:** The name of the driver contacting the customer. - **Carrier Name:** The name of the company handling the delivery process. - **ETA (in minutes):** The estimated time of arrival to the customer's location in minutes. - **COD Amount:** The amount that the driver will collect from the customer upon delivery. - **Tracking Link:** The tracking link used by the customer to track the driver before arrival.

# Important Note **While the values of variables automatically change from one order to another (and some from one driver to another, such as the driver's name), the decision of which variables to use depends entirely on the type of message you would like to communicate to the customer.** **Therefore, there is no strict or correct answer regarding which variables should or should not be used within a template.** **However, the recommended best practice is to place the selected variables logically within the free text message so the final message remains clear, professional, and easy for customers to understand.**

Click **Save** to finalize and create the template