Email Notifications for Payment Issues in SmartBanking Lockbox

When payment application issues are detected (e.g., transactions not posted), the system sends email notifications to all listed addresses in the Alert Email Addresses section. Note: Users can add multiple email addresses to the Notifications Management section in the SmartBanking lockbox settings.

Monalisha Pandey
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10 steps
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41 seconds

Goenumerate

Select "Portfolio" from the left navigational menu.

Click "Banks"

Select your Bank

Click the blue"Actions" menu button in the top right.

Select "Edit Bank"

Navigate to Smart Banking Features and select the gear icon for Lockbox Settings.

Locate the Notifications Management section and under Alert Email Addresses click "Add email".

Add the email addresses to the Alert Email Addresses field.

Click "Save"

When a payment issue occurs, the system sends an email notification to all listed recipients.