Find Credit Memo Number from RMA Number

This guide details how to locate credit memo numbers associated with RMA numbers, ensuring users can easily track and manage their returns through to the refund.

Jennifer Cummings
13 steps
27 seconds

Complete Process

Click "Main Menu"

Click "RMA"

Click "Create/Update RMA"

Click "Find an Existing Value"

Enter RMA number (or use fields to search).

Verify if lines are closed (or order header). Credit memos should be available on closed LINES.

Navigate to Adjustment Panel

Navigate to view associated credit memo for closed lines: Click "RMA"

Click "RMA Adjustment"

Click "Review RMA Adjustment"

Click magnifier and select KAPCO or enter KAPCO in Business Unit field.

Select KAPCO from options.

Enter RMA number.

See credit memo reference per line. if items were received at different times, the RMA may show different credit memo numbers. If blank, then the line has not closed/no credit has been issued.