GGV YOUTH - GGV Events Balance Payment Instructions

Paid a deposit? Let's pay the Balance! Great to hear you took advantage of a Deposit & Balance Payment option for an event. Please follow the below instructions to pay your Balance. The Due Date for Balance payments will be stipulated on the specific event registration page and within the event information booklet. The Balance can be paid at any time*, by following the below instructions. *(approx. 24hrs (Mon-Fri) after your initial deposit payment)

Kyah Pritchard

Guidesvic

Please see the bottom of this document for Frequently Asked Questions

MAKE YOUR PAYMENT

**Log in** to the GGV Member Portal. \ <https://members.guidesvic.org.au/MP/Sign_In.aspx>\ \ The username for your household is your (the guardian) email address.\ If you cannot remember your password, please complete a 'forgotten password' request on the Portal.

These are instructions are if you are parent/guardian completing a payment related to your Guide/child.\ \ If you are attempting to complete a payment as a GGV Adult, please view [these](https://scribehow.com/shared/GGV_ADULTS__GGV_Events_Balance_Payment_Instructions__PLUhcBC1T0iQpQJbm0vPcw) instructions instead.

As a parent/guardian you by default when logging in, will be in **your parent/guardian profile.**\ \ To pay a balance for one or more youth, select **the Guide's name**.

Select the **transactions** tab.

Select the applicable Invoice to be paid.\ You can pay for multiple Invoices in once transaction if you wish (ie Guiding Term fees, multiple Balance Invoices, as well as a new event registration)

Select **Add To Cart**

Please confirm the Invoices and Balance Due amount/s are correct and then select your **Payment Method**.\ \ Please then complete all credit/debit card details.

Select that you confirm you will be charged for the aforementioned items.\ \ Select **Submit Order**

Please wait for the transaction to be completed.\ Once it has been completed you will arrive at a confirmation page, and an automated email will also be sent.

If you wish to double check that the payment for your desired invoice has been made, return to the **parent/guardian** profile and select the **Transactions** tab.\ \ The payment **will not** be on child's profile. The child did not pay.

FAQ's

**Question 1** | **I can't find my Balance Invoice.**\ \ Answer | There are a couple of potential reasons why. Reason 1 |\ Adding the Balance Payment to your account is a manual process. We aim to add all Balance Payment Invoices the next business day. If it has been greater than 48hrs and the Invoice is still not displaying in the relevant **child's transactions** tab, please email [events@guidesvic.org.au ](mailto:events@guidesvic.org.au)\ \ Reason 2 | \ If you are **ALSO** a GGV Adult (eg Leader/Manager or other individual with a GGV Adult profile), and you are wishing to pay a GGV Adult Invoice, you need to be in that Profile.\ Invoices for GGV Adults are **not** found in parent/guardian profiles.\ \ ----\ \ Please be sure you are looking for invoices in the **transactions** tab. You won't find any Invoices in the events banner in the header, the events tab or any other location.

**Question 2** | **I can't find the confirmation of payment in my child's payment.**\ \ Answer | You won't find your payment receipt on the child's profile.\ Whilst the invoice was in relation to the child, the child did not pay, and you will find confirmation of the payment on the **parent/guardian** profile. \ \ Please be sure to click the Payment dropdown button.\ \ You will have also have received an automated confirmation email. Please check your junk/spam/promotions folders. \ \ If you require another copy of the payment confirmation, please email [events@guidesvic.org.au](mailto:events@guidesvic.org.au) or call the office and we will happily be able to forward you another copy.