Helpdesk Resources
William Franzosa
14 steps
2 minutes
1
Go to <https://emu.teamdynamix.com/TDClient/368/Portal/Home/>
2
Click on "Knowledge Base"
3
In the Knowledge Base, you can search for articles related to technology issues
4
Click on the search bar
5
Click here on the search bar and type in printing
6
Click "Printing On Campus"
7
Click on "Home"
8
Click "MFA / Password Help"
9
This page shows how to change passwords or how to establish MFA on your smartphone
10
Click "Submit a Ticket"
11
This represents how to submit an issue to the EMU IT Helpdesk
12
Click "New Tab", type in my.emu.edu
13
Click "IT Helpdesk Portal"
14
That is another way to find the Helpdesk Portal
Helpdesk Resources
William Franzosa
14 steps
2 minutes
1
Go to <https://emu.teamdynamix.com/TDClient/368/Portal/Home/>
2
Click on "Knowledge Base"
3
In the Knowledge Base, you can search for articles related to technology issues
4
Click on the search bar
5
Click here on the search bar and type in printing
6
Click "Printing On Campus"
7
Click on "Home"
8
Click "MFA / Password Help"
9
This page shows how to change passwords or how to establish MFA on your smartphone
10
Click "Submit a Ticket"
11
This represents how to submit an issue to the EMU IT Helpdesk
12
Click "New Tab", type in my.emu.edu
13
Click "IT Helpdesk Portal"
14
That is another way to find the Helpdesk Portal
