How Can I Confirm or Deny a Ticket?

From now on, whenever a ticket is created, company admin users will receive an automatic notification. This means that every request will be visible to the right people from the start and will undergo an confirmation step. Admins will have the ability to confirm or deny incoming tickets. To find out how you can manage that, follow the steps!

Faruk Celik
13 steps
48 seconds

Modaltrans

Raise a Ticket

Everyone can raise a ticket by clicking help icon.

Click "Raise a ticket"

Providing the "Related Reference Number" and "Related Reference Link" will allow the MT team to review your ticket quickly.

Confirm or Deny a Ticket

Click "Profile"

Click "MT Tickets"

You can view all tickets on this page. If a ticket’s status is "Waiting For Confirmation", an admin user needs to review and either confirm or deny it.

Use the **"Approval Status"** filter to easily find tickets that are pending confirmation.

Open the ticket.

Click three dots.

There are two available actions: **First option is Deny:** - Tickets marked as Deny will not be sent to the MT team and will not be processed further. If you do not want the change to be made or believe it is not necessary, you can select Deny.

Click "Deny"

Enter denial reason and click on "Deny"

There are two available actions: The second option is Confirm. - Tickets marked as Confirm will be visible to the MT team for review and action. If you believe the MT team should proceed with the request, please select Confirm.

Click three dots

Click "Confirm"

When you click confirm, MT team can view this ticket and start work on that.

In both cases, the user who created the ticket will receive a notification email and will be able to see whether their ticket has been confirmed or denied.