How To Navigate Delta Dental Employer Portal

Marcella Bagniefski
89 steps
7 minutes

Deltadentalky

Navigate to <https://employers.deltadentalky.com/>

Download Membership Listing

Click "Membership Listings"

Search "By Client" or "By Group"

Select Report Date

Click "Create Report"

Click "Download Excel Report". Use spreadsheet to locate clients by name, SSN, or address.

Find a Member

Click "Manage Eligiblility"

Click "Update Enrollment". This is where you can search for an existing member and alter coverage if needed.

Add New Subscriber

Click "Manage Eligiblility"

Click "Add New Subscriber"

Fill out subscriber information.

Click "Next"

Select Dental and Vision plan(s).

Click "Next"

Enter subscriber's address.

Click "Next"

Click "Submit Enrollment"

Add a dependent during the enrollment process by clicking "Add Dependent".

Add a Dependent

Add a dependent during the enrollment process, or at a later date by going to Manage Eligibility > Update Enrollment

Search for subscriber by name, date of birth, or SSN.

Click "Add Dependent"

Fill out dependent information.

Click "Next"

Select Dental and Vision plan(s).

Click "Next"

Click "Submit Enrollment"

Add another dependent or click "Done Adding Dependents"

Edit Subscriber and Dependent Information

Click "Manage Eligiblility"

Click "Update Enrollment"

Search for subscriber by name, date of birth, or SSN.

Click "Edit"

Update subscriber information and click "Save"

To update dependent information, click "Dependents"

Click "Edit"

Update dependent information and click "Save"

Transfer Subscriber to a Different Group

Click "Transfer"

Select the destination group.

Select plans and enrollees to transfer and click "Transfer"

Term Subscriber and/or Dependent

Click "Manage Eligiblility"

Click "Update Enrollment"

Search for subscriber by name, date of birth, or SSN.

To term a dependent, Click "Dependents"

Click "Terminate"

Enter termination date and click "Terminate"

To terminate coverage, click "Terminate Coverage"

Enter termination date and click "Terminate"

Reinstate Subscriber and/or Dependent

If subscriber and/or dependents have been termed for more than 60 days, you will not have the option to reinstate via the Employer Portal. Those members will need to be sent to Delta Dental of Kentucky's membership department at membership@deltadentalky.com.

Rehires cannot be reinstated. They must be entered as a new subscriber.

Click "Manage Eligiblility"

Click "Update Enrollment"

Enter client number.

Click "Select"

Search for subscriber using name, date of birth, or SSN.

Click "Reinstate Coverage"

View Invoice

Click "Billing"

View "By Client" or "By Group"

Click "Pdf" or "Excel" for desired file type.

View Benefit Summary

Click "Benefits"

Select Group.

Select Product.

Click on link to download benefit summary.

Request ID Cards

Click "Request ID Cards"

Search for subscriber by name, date of birth, or SSN.

Click "Request Mailed ID Card" or "Download Printable ID Card"

Edit User

Click "User Administration"

Select User

Click "Edit User"

Edit user information and click "Save Changes"

Create Group User

In "User Administration", click "Create Group User"

Fill out user's email, first name and last name.

Allow Financial Access and/or Edit Access by checking the applicable boxes.

Click "Next"

Use the "Client Lookup" field by typing in either the client number or the client name.

Click "Add Access"

Click "Group Level Access" to configure access levels by group.

Change the "View Access" and "Full Edit Access" as needed.

Click "Update Access Levels"

To add group access, Use "Group Lookup" to search for groups.

Check the box to allow full edit access for the group.

Click "Add View Access"

Click "Remove" to remove access.

Click "Close"

Click "Finish"

Update Profile

Click "My Account"

Click "Update Profile"

Update first and last name and click "Update profile"

Click "Change Password"

Enter new password and click "Update password"

Click "Change Email"

Update email and click "Change email"