If you are looking to create a more personalized experience for your customers, creating a custom conversation in Intercom can be a great way to do so. With Intercom, you can create custom conversations that are tailored to the specific needs of your customers. This can help you provide more relevant and helpful support, as well as build stronger relationships with your customers. Additionally, custom conversations can help you automate certain processes, such as onboarding new customers or providing product updates. Knowing how to create a custom conversation in Intercom can help you take advantage of these features and provide a better customer experience.