How to Search Addresses on APS Map and Address Search on Google Maps

When a customer mentions a location that isn’t near one of our APS facilities, use reference points to guide them. Use the APS Map along with Google Maps to search nearby facilities and identify the one that best fits the customer’s needs. Then recommend the closest and most convenient options. Customer-Facing Version "I see the area you’re in _ while we don’t have a facility there, I checked our nearby locations here are some options that may that may work best for you.

Nicole
11 steps
2 minutes

Google

Scribe

Open APS Map

Search for a specific APS Location or Ask the customer where they are located if they say a city or town that does not sound like one of our APS locations.

Example: The customer says they are located in "Concord NH" (don't be afraid to ask the customer to spell the city/town - confirm state etc)

Type & Click "Concord, NH, USA"

Locate Concord NH on the Map View.

Zoom out so you can see the nearby APS Properties. In this example 69 Canterbury shows close to Concord NH Click on the bubble "69" and make note of the address COPY "25 Hall Road & 32 Hall Road Canterbury NH"

You may zoom in or out on the map to see details- reference businesses.

Scroll in to see major roadways for reference. "This facility is right off route 93"

Open "Google Maps"

Input the customer's address

PASTE the facility address from APS Map to give you the distance from their location and the facility.

**Tip!** Always share a few of the APS locations nearest to the one a customer asks about, or based on where they say they’re located. This ensures the customer knows all their options and creates flexibility in choosing the most convenient location. ### Customer-Facing Version (what to say to renters) *"I can help you with this location, and I also want to share a couple of other nearby APS locations. That way you have options and can pick whichever one is most convenient for you."*