How to Create a Custom Flow for Resubscribing Contacts

Tall Bob Support
|
24 steps
|
3 minutes

Klaviyo

Tallbob

Creating the Resubscribe Flow

Navigate to [https://www.klaviyo.com/flows?page=1](https://www.klaviyo.com/flows?page=1)

Click 'Create flow' then click 'Build your own'.

Give your flow a name e.g. SMS Resubscribe, and click 'Create Flow'

Click 'All triggers'

Click on 'Metric'

Next, search for the 'Subscribed to SMS Marketing' metric

Click to select it.

Next click 'Save'

Then click 'Confirm and save'

Drag and drop the 'Webhook' option into your flow.

Give your webhook a name such as 'Resubscribe in Tall Bob'

Click the 'Destination URL' field and enter <https://api.tallbob.com/v2/opt-out/mobile>

Click the 'Key' field and enter 'Authorization'. Then add your Basic Auth Header to the 'Value' field. You can find this in the<https://app.tallbob.com/manage_api> section of Tall Bob.

Click 'Add header' and add a key with the wording 'Content-Type'. Then set the 'Value' as 'application/json'

Clear out the text in the JSON body field and replace it with:\ \ {\ "mobile": "[[ person.phone_number ]]",\ "type": "opt-in"\ }

Removing the Tall Bob Unsubscribe Value

You may want to add an additional step to remove the tb_unsubscribe property from your Klaviyo customer profiles.

Drag and drop the 'Profile property update' into your flow

Click 'Add step'

Select 'Update existing property'

Select 'Delete existing property'

Click the 'Select a property' dropdown menu

Select 'tb_unsubscribe'

Click 'Save'

Then click 'Close'

Ensure each stage of your flow is set to 'Live'

That's it! You're all done, now you just need to save your flow and make it active. Any customers that resubscribe will be removed from the Tall Bob opt-out list and can receive SMS and MMS messages again via Tall Bob.