How to Create a Deposit Entry and Unlink a Rejected Payload Payment
35 steps
2 minutes
When a Payload Bill Payment is rejected, the system automatically voids the payment and creates a reversal entry — unlinking it from the original bill so the bill can be paid again while preserving the full audit trail. If a voided entry like the one highlighted below already appears on the Transactions tab of the Vendor profile, no further action is needed, including any of the steps below. Simply re-pay the agent's bill as usual from the Vendor profile or via the Pay Bills option in the Quick Actions Menu.
In some cases, the reversal may not occur automatically and will need to be completed manually. Follow the steps below to create the adjustment.
1
Navigate to Brokerage Engine.
2
Click the "Accounting" tab to navigate to the BE Accounting interface.
Manually Unlink the Bill and the Rejected Payload Bill Payment
3
Click the "Expenses" menu.
4
Click the "Vendors" option.
5
Click the "Search Vendor" field and type the name of the Outside Vendor.
6
Click the name of the Vendor.
7
Click "Transactions"
8
Click the "Action Button" for the Rejected Bill Payment.
9
Unselect the checkbox for the Bill associated with the Rejected Bill Payment.
10
Click "Save"
11
Click "OK"
12
Click "View Detail" to return to the Vendor profile for the Agent.
13
Click "Transactions"
14
The Bill has reverted to Open.
Process the Rejected Payload Payment Deposit
15
Click "Quick Actions" Menu.
16
Click the "New Bank Deposit" option.
17
Select the Bank Account using the dropdown menu.
18
The Date field should be adjusted to match the date that the funds were posted to the Bank Account.
19
Click the "Add Line" button.
20
Using the drowndown menu, select the Vendor profile for the Agent.
21
Using the dropdown menu, select the Accounts Payable account associated with the Rejected Bill Payment.
The Accounts Payable account associated with the Rejected Bill Payment can be found on the Bill for the transaction.
22
In the "Description" field, type the information for the transaction.
23
In the "Amount" field, type the amount for the deposit.
24
Select the Class associated with the Agent using the dropdown menu.
25
Click "Save"
26
Click "OK"
27
A Deposit entry will be created on the Bank Register.
Link the Rejected Bill Payment to the Deposit
28
Navigate to the Vendor profile for the Agent.
29
Click "Transactions"
30
Click the "Action Button" for the Rejected Bill Payment.
31
Select the checkbox for the Deposit entry.
32
The "Amount to Credit" should be listed as "$0.00".
33
Click "Save"
34
Click "OK"
35
The Bill for the Agent is ready to be processed.
