How to Delete a Receipt

This guide provides the steps for deleting a receipt that has been uploaded in error from the Available Expenses List or from the Concur Mobile App from the Employee/Cardholder view. It also provides instructions on unpairing a receipt from a matched corporate card expense.

Alysha Cieniewicz
14 steps
36 seconds

To delete a receipt as an Expense Delegate, ensure you are Acting as Another User. For detailed instructions on accessing an employee as an expense delegate, please see the following QRG's: 1. ***Accessing an Employee Quick Reference Guide - Expense Delegates*** 2. ***Accessing Employees in the Concur Mobile App - Expense Delegates***

Receipts that come in via E-receipt cannot be deleted.

From Available Expenses

Click [here](https://duke.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=d77a4754-cd52-4d17-b686-b3de014c3649) to watch this 39-second video demonstrating how to delete a receipt from the Concur website.

From the **Manage Expenses** screen, scroll down to the **Available Expenses** list at the bottom of the page.

Select the receipt you would like to delete by checking the box to the left. On the right hand side, select **Delete**.

In the **Confirm Delete** window pop-up, select **Delete** to permanently delete the expense. A message at the bottom of the screen will appear notifying you the expense has been deleted and will no longer appear in your Available Expenses. Continue processing your expense report.

From the Concur Mobile App

In the Concur Mobile app, on the home page, select the **Expense** icon at the bottom of the screen.

From the **Expenses** tab, select the ellipsis in the upper right hand corner.

In the pop-up window, click **Select**.

Select the receipt(s) you need to delete. Once selected, you will see a blue check mark next to it. Select **Delete** at the bottom of the screen.

In the **Delete selected expense** pop-up window, select **Delete** to delete the expense or **Cancel** to move it back into your Available Expenses. For this example, select **Delete**.

The receipt has been deleted from your Available Expenses. Continue processing your expense report.

Unpairing a Matched Corporate Card Expense and Receipt

In many instances, Concur will automatically match a receipt and a corporate card charge once both are in the system. If auto-matching does not occur, the receipt and the corporate card charge will display as separate items in Available Expenses and you are able to manually match the expenses together. For instructions on manually matching corporate card expenses and receipts, please see the ***Adding Expenses to an Expense Report Quick Reference Guide***. If you or Concur make a mistake and combine a receipt and a corporate card expense in error, below are instructions on how to unpair a matched corporate card expense and receipt.

Click [here](https://duke.hosted.panopto.com/Panopto/Pages/Viewer.aspx?id=54ebc348-18db-4f5d-bc30-b3de014c3687) to watch this 33-second video demonstrating how to unpair a matched corporate card expense and receipt.

From the **Manage Expenses**, scroll down to the **Available Expenses** section at the bottom of the page. Select the paired receipt and select **View** on the right hand side.

In the **Expenses Sources** window, select **Separate Expenses**.

Confirm that you want to separate the items by selecting **Separate**. The two items will display as separate items in the Available Expenses list.

A message at the bottom of the screen will appear stating the items were separated.

Visit [concur.duke.edu/training](http://concur.duke.edu/training) for a library of Quick Reference Guides and other resources.