How to Determine Why a Requisition was Auto-Returned

This guide provides step-by-step instructions for determining why a requisition was auto-returned within BruinBuy Plus.

5 steps

From the *Home Shopping Dashboard*, select **View Carts** from the *Shop > My Carts and Orders* menu.

Home Shopping Dashboard with the Orders menu open. Red rectangles and arrows highlight the Quick Search bar at the top of the page and the Requisitions option from the Orders menu

Returned requisitions will display "Returned" under the *Type* column. To open the requisition, click the hyperlinked **Shopping Cart Name**.

From the *Requisition* page, locate the **Summary-Workflow** pane.

The Requisition page is displayed. A red rectangle and arrow call attention to the Summary-Workflow pane on the right side of the page.

Under *What's Next?*, one of the following auto-return reasons will be listed: **A. Auto-Return - Old Form Version:** The requisition was auto-returned because it was created from an outdated form. This can happen when you copy an old cart or use an outdated favorite. - **Resolution**: Recreate the requisition using the current (updated) form located in the *Home Shopping Dashboard's* **Showcases** menu. **B. Auto-Return - Over Limit:** The requisition was returned by the system because 1) the total is above your approved DACSS spend limit, 2) it includes an invalid FAU combination, or 3) it utilizes an FAU to which you do not have to access. - **Resolution**: - Update the requisition's FAU(s), and/or - Assign the cart to another buyer with a higher DACSS spend limit

The image depicts two versions of the Summary-Workflow pane where the workflow depicts Auto-Return steps due to wither an "old form version" or "over limit".