How to Manually Restore a Deleted Journal Entry
14 steps
52 seconds
1
If you encounter the error message below in the system, it indicates that the journal entry cannot be located because it has been deleted.
Review Details of the Deleted Entry
2
From the QBO Audit Log, search for the deleted entry.
3
Click "View"
4
The audit history will display the details of the deleted entry.
5
Select the "Added By" option to view the details of the deleted journal entry.
6
The system will display the details of the deleted journal entry.
Recreate Deleted Journal Entry
7
Click "Accounting" to navigate to the interface.
8
Click the "Quick Actions" menu.
9
Click the "New Journal Entry" option.
10
Recreate the details of the deleted journal entry.
11
Pay particular attention to the date to ensure it matches the original journal entry.
12
Use the Memo field to indicate that this is a copy of the original journal entry.
13
Click "Save"
14
Click "OK"
Journal entries created in Accounting that were originally tied to a transaction will no longer be linked. This means that if you try to access the journal entry from the Commission Detail page, you will not be able to; it can only be accessed directly from Accounting.
How to Manually Restore a Deleted Journal Entry
14 steps
52 seconds
1
If you encounter the error message below in the system, it indicates that the journal entry cannot be located because it has been deleted.
Review Details of the Deleted Entry
2
From the QBO Audit Log, search for the deleted entry.
3
Click "View"
4
The audit history will display the details of the deleted entry.
5
Select the "Added By" option to view the details of the deleted journal entry.
6
The system will display the details of the deleted journal entry.
Recreate Deleted Journal Entry
7
Click "Accounting" to navigate to the interface.
8
Click the "Quick Actions" menu.
9
Click the "New Journal Entry" option.
10
Recreate the details of the deleted journal entry.
11
Pay particular attention to the date to ensure it matches the original journal entry.
12
Use the Memo field to indicate that this is a copy of the original journal entry.
13
Click "Save"
14
Click "OK"
Journal entries created in Accounting that were originally tied to a transaction will no longer be linked. This means that if you try to access the journal entry from the Commission Detail page, you will not be able to; it can only be accessed directly from Accounting.
