How to Perform After Action when an Agent is Removed from a Transaction
71 steps
|
6 minutes
This Transaction was uploaded to Accounting with two agents. The Payments for both Agents were processed.
1
Navigate to the Commission Detail Page of the Transaction.
Revoke the Transaction
2
Click "Revoke"
The Revoke of the transaction will be processed using the usual method according to how Deposits are recorded. If you are unsure as to which method to use, please click on [this link](https://help.brokerageengine.com/support/solutions/articles/43000720014-overview-of-the-after-action-function) or contact your Brokerage Engine Customer Success Manager.
3
The Accounting entries will be revoked except for the Bill Payments.
4
Click "OK"
Reopen the Transaction
5
Click the arrow on the "Recalc" button.
6
Click "Reopen"
7
Click "OK"
8
Click "OK"
Remove Agent
9
Click the "Edit Side" button.
10
Click the "-" button.
11
Click the "GCI Percentage" field and adjust accordingly.
12
Click "Update"
13
Click "OK"
Reclose the Transaction and Upload to Accounting
14
Click the "COMMISSION_VERIFIED" button.
15
Click "OK"
16
Click "COMPLETE"
17
Click "OK"
18
Click "Upload to Accounting"
The Upload to Accounting will reflect the usual method of recording the Deposit.
19
Click "OK"
After Action Checklist
20
Since an Agent has been removed from the Transaction, the system will alert that a Bill Payment is linked to a Vendor profile without an associated Bill, as it was revoked from Accounting.
The After Action Checklist for the other Agent can be processed as usual.
21
Click "Process"
22
Click "OK"
Create the Overpayment Invoice
23
Click "Accounting" to navigate to the BE Accounting interface.
24
Click the "Expenses" tab.
25
Click the "Vendors" option.
26
Click the "Search Vendor" field and type the name of the Agent.
27
Click on the Name.
28
Click "Transactions"
29
The Vendor Profile Balance shows that the Agent was paid for a Transaction that is not associated to a Bill.
30
The Bill Payment is listed on the table.
Create a New Bill and Overpayment Invoice
31
Click the "New Transaction" button and select the "Bill" option.
32
If the Accounts Payable account used for Agent Payments is not the default A/P Account selected in the BE Accounting configuration panel, choose the correct account from the dropdown menu.
33
The Bill Date can be adjusted using the small calendar icon.
34
Use the Bill Number field to reference the Transaction.
35
Select the Commission Overpayment Account using the dropdown menu.
Since the Commission Overpayment Account is not tracked for 1099 purposes, the Overpayment Invoice will reduce the amount recorded for the Agent.
36
Type a Description on the field.
37
Type the Amount of the Bill Payment.
38
Select the "Billable" checkbox.
39
Using the dropdown menu, select the Customer profile for the Agent.
40
Select the Class associated with the Agent.
41
Click "Save"
42
The Billable Expense Charge message will populate. Select the checkbox to create the Overpayment Invoice.
43
Select the Product/Service Item tied to the "Commission Overpayment Recovery" account.
The Product/Service item "Commission Overpayment Recovery" must be created using the Default Commission Overpayment Tracking Account, which is the General Ledger Commission Overpayment Account.
44
Click "Save"
45
Click "OK"
Link the New Bill to the Old Bill Payment
46
From the Bill page click "View Detail" to navigate to the Vendor profile for the Agent.
47
Click "Transactions"
48
Click the Action Button for the Old Bill Payment.
49
The New Bill will be listed under "Outstanding Transactions". Select the corresponding checkbox.
50
Click "Save"
51
Click "OK"
Review the Overpayment Invoice
52
Click the "Sales" tab.
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Select the "Customers" option.
54
Click the "Search Customer" field and type the name of the Agent.
55
Click on the name.
56
Click "Transactions"
57
The Commission Overpayment Invoice will be listed on the table.
Payment for the Commission Overpayment Invoice can be collected using the usual methods or deducted from the Agent's commission.
Invoices created in the Accounting module do not sync to the front-end of the system.
Record Payment for the Remaining Agent
58
Follow these steps if the remaining Agent in the transaction is owed a portion of the Commission due to an Underpayment after the other agent is removed.
59
Click the "Expenses" tab.
60
Click the "Vendors" option.
61
Click the "Search Vendor" field and type the name of the Agent.
62
Click on the name.
63
Click "Transactions"
64
Even though a Bill Payment exists in the table, a portion of the Bill is still owed to the Agent. Click the Action Button for the Bill.
65
The system will automatically generate a Bill Payment for the outstanding difference.
66
Select the Bank Account using the dropdown menu.
67
Use the small calendar icon to record the date of the payment.
68
Unselect the "Print Later" checkbox.
69
Click the "Ref No." field and type the ACH Number.
70
Click "Save"
71
Click "OK"
The ACH for the difference will need to be processed externally from BE Accounting, unless Payload Bill Payment is being used. For information on processing Agent Payments with Payload, please click on [this link](https://help.brokerageengine.com/support/solutions/articles/43000733734-how-to-pay-agent-ach-from-accounting-via-payload).
The Bill Payment for the difference can also be issued as a Paper Check.
