How to Process an Underpayment for an Agent Once After Action is Performed
43 steps
|
3 minutes
1
Navigate to Brokerage Engine.
This Transaction was paid to the Agent by Electronic Transfer and at Brokerage. The After Action Function can only be performed once. Additionally, when this transaction was closed, the deposit was posted to the Bank Register.
Search for the Transaction
2
Click "Transactions"
3
Click "Closed"
4
Click "Search"
5
Click this text field to search by address.
6
Click "Search"
7
Click the "Action" button to open the transaction page.
8
Click "Commission Detail"
9
Click "Revoke"
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Click "OK" (Reversal Journal Entries are optional since the Deposit was Posted).
11
Click "OK"
Reopen the Transaction
12
Click "Toggle Dropdown" to reopen the transaction.
13
Click "Reopen"
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Click "OK"
15
Click "OK"
Modify the Transaction
16
In this case, we will remove a referral to an outside company by clicking on the "Referral" button.
17
Click here.
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Click "Delete Referral"
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Click "OK"
20
Click "Close"
Reclose the Transaction
21
Click "COMMISSION_VERIFIED"
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Click "OK"
23
Click "CDA_SENT"
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Click "OK"
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Click "TITLE_PAYMENT_RECEIVED"
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Click "OK"
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Click "COMPLETE"
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Click "OK"
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Click "Upload to Accounting"
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The Post Date for Funds should be the same date as the original deposit. Once selected, click on the "OK" button to reupload to Accounting.
31
Click "OK"
After Action
32
The After After Action Checklist will appear. Leave the checkbox selected to prompt the system to automatically remove any newly created unbatched payments from the EFT payments in the Work Queue. Leave the checkbox selected for the system to link the now higher bill amount to the lower bill payment already distributed to the Agent. Then click "Process"
33
Click "OK"
Make a Payment
34
Click "View Entries"
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Click "Bills"
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Click "View In Accounting"
37
If the removed referral amount was to be credited back to the Agent, then a Bill for the Outstanding difference owed will appear.
38
The difference between the payment already processed by EFT and the new Bill will be displayed as the Balance Due. The Bill Payment already processed will be displayed on the bottom button.
39
Click "Make Payment"
At this time, a manual EFT Bill Payment will need to be created and process at your Bank Online Portal in the amount of $8,032.50.
Record the Payment
40
Unclick the "Print Later" checkbox on the New Bill Payment.
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Click the "Ref No." field to add a Reference Number.
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Click "Save"
43
Click "OK"
