How to Record a Payload Invoice Payment Withdrawal
26 steps
3 minutes
The following steps outline how to adjust a Payload invoice payment that the Deposit and Withdrawal show in the Bank Account but the Payload Bank Deposit was not recorded in BE Accounting prior to being rejected.
1
Navigate to the Invoice on the agent-facing side of the system.
2
The Audit Log shows that the Payload Invoice Payment was Rejected before the Deposit was recorded.
Verify Rejected Payment
3
Click the "Quick Actions" menu.
4
Click the "New Payload Deposit" option.
5
Locate the Payload Deposit for the Invoice. It should be highlighted in yellow, and when the Order ID is hovered over, the message 'This payment has been rejected' will display. The Payload Deposit function will not allow for a Bank Deposit to be recoded on an entry that is highlighted.
6
Click "Close"
Record Deposit
7
Click the "Quick Actions" menu.
8
Click the "New Payload Deposit" option.
9
The Date should match when the Deposit was processed for easier Bank Reconciliation.
10
Click the "Add Line" button.
11
Using the dropdown menu, select the General Ledger account tied to the Marketing Service Opportunity (Service/Product Item).
12
On the Description field, make sure to note the Invoice.
13
On the Amount field, type the amount of the Original Payment that was Rejected.
14
Using the Class dropdown menu, select the Class associated with the Agent.
15
Click "Save"
16
Click "OK"
Since the invoice deposit was not recorded, all necessary changes have already been made to the customer profile by the system.
Record Withdrawal not Included in a Payload Deposit
If a withdrawal is included in a Payload deposit and it reduces the amount of the deposit, it should be recorded when entering the Payload deposit.
17
Click the "Quick Actions" menu.
18
Click the "New Bank Deposit" option.
19
The Date field should match when the withdrawal was processed by the Bank for easier Bank Reconciliation.
20
Click the "Add Line" button.
21
Using the dropdown menu, select the General Ledger account tied to the Marketing Service Opportunity (Service/Product Item).
22
On the Description field, make sure to note the Rejected Invoice.
23
On the Amount field, type the amount of the Original Payment that was Rejected as a negative.
24
Using the Class dropdown menu, select the Class associated with the Agent.
25
Click "Save"
26
Click "OK"
How to Record a Payload Invoice Payment Withdrawal
26 steps
3 minutes
The following steps outline how to adjust a Payload invoice payment that the Deposit and Withdrawal show in the Bank Account but the Payload Bank Deposit was not recorded in BE Accounting prior to being rejected.
1
Navigate to the Invoice on the agent-facing side of the system.
2
The Audit Log shows that the Payload Invoice Payment was Rejected before the Deposit was recorded.
Verify Rejected Payment
3
Click the "Quick Actions" menu.
4
Click the "New Payload Deposit" option.
5
Locate the Payload Deposit for the Invoice. It should be highlighted in yellow, and when the Order ID is hovered over, the message 'This payment has been rejected' will display. The Payload Deposit function will not allow for a Bank Deposit to be recoded on an entry that is highlighted.
6
Click "Close"
Record Deposit
7
Click the "Quick Actions" menu.
8
Click the "New Payload Deposit" option.
9
The Date should match when the Deposit was processed for easier Bank Reconciliation.
10
Click the "Add Line" button.
11
Using the dropdown menu, select the General Ledger account tied to the Marketing Service Opportunity (Service/Product Item).
12
On the Description field, make sure to note the Invoice.
13
On the Amount field, type the amount of the Original Payment that was Rejected.
14
Using the Class dropdown menu, select the Class associated with the Agent.
15
Click "Save"
16
Click "OK"
Since the invoice deposit was not recorded, all necessary changes have already been made to the customer profile by the system.
Record Withdrawal not Included in a Payload Deposit
If a withdrawal is included in a Payload deposit and it reduces the amount of the deposit, it should be recorded when entering the Payload deposit.
17
Click the "Quick Actions" menu.
18
Click the "New Bank Deposit" option.
19
The Date field should match when the withdrawal was processed by the Bank for easier Bank Reconciliation.
20
Click the "Add Line" button.
21
Using the dropdown menu, select the General Ledger account tied to the Marketing Service Opportunity (Service/Product Item).
22
On the Description field, make sure to note the Rejected Invoice.
23
On the Amount field, type the amount of the Original Payment that was Rejected as a negative.
24
Using the Class dropdown menu, select the Class associated with the Agent.
25
Click "Save"
26
Click "OK"
