How to Report a System Issue

This guide provides a straightforward process for reporting system issues, ensuring that users can quickly and effectively communicate problems they encounter. By following the outlined steps, individuals can contribute to maintaining the functionality of essential services like the Bobcat Organization Hub. Accessing support is made easy, promoting a proactive approach to resolving technical difficulties. Viewing this guide empowers users to take action when faced with system challenges.

Chris Lehman
8 steps
3 minutes

Txst

Navigate to [https://services.txst.edu/TDClient/46/DSSTECH/Home/?ToUrl=%2fTDClient%2f46%2fDSSTECH%2fHome%2f](https://services.txst.edu/TDClient/46/DSSTECH/Home/?ToUrl=%2fTDClient%2f46%2fDSSTECH%2fHome%2f)

Click here.

Click "Browse Services"

Click "Software & Cloud Apps"

Locate your software or service. In this case, the issue is with "Bobcat Organization Hub"

Click "Ask DSS Tech" if you have a general question.\ Click "Report Issue" if a service is degraded or unavailable. \ Click "Request/Update Access" if permission changes or access are required.\ Click "Request New Feature" if requesting a system change or enhancement.\ \ In this case we are reporting an issue.

Type your error message example -"The website is down. I am unable to login"

Click "Report Issue" to submit the ticket to our team. This will create a ticket and you will receive an email