How to Submit a Ticket Using FreshDesk
Katie Maddox
19 steps
31 seconds
Freshdesk
1
Navigate to <https://ccbe.freshdesk.com/a/dashboard/default> If you do not have a FreshDesk account, please visit [ccbe.freskdesk.com](http://ccbe.freskdesk.com) and click "sign up". Use your @chiltonboe.com email address.
2
Click "New"
3
Click "New ticket"
4
Contact: This will be YOUR name. As long as you have an account, then your name should populate.
5
Click ""Katie Maddox" <kpmaddox@chiltonboe.com>"
6
Click the "Subject" field. Type in a brief subject telling us what the ticket is for.
7
School: Choose your campus.
8
Click the "Room Number" field. This is very helpful if it is for a teacher's classroom! You can also put the teacher's name in this box.
9
Ticket Type: You have 3 choices- Maintenance, CNP, or Technology.
10
Issue Type: This helps the group identify who the ticket should go to.
11
You can repeat the type if you want to be more specific, but it is not required.
12
Status: Open
13
Priority: This is how the issue is effecting everyday operations.
14
Group: If you are submitted the ticket to the Maintenance, CNP, or Technology department, you need to choose the correct group. Do not choose your school group or it will only go to the contact at your school.
15
Click "Technology Department (Designated Requester Only)"
16
Step
17
Type a detailed description into the box. You can also add photos to help the group see exactly what the issue may be.
18
Click "Create"
19
You will receive an email about the creation of your ticket. The group you send the ticket to will receive an email as well. They may communicate with you through the FreshDesk portal about your ticket.
How to Submit a Ticket Using FreshDesk
Katie Maddox
19 steps
31 seconds
Freshdesk
1
Navigate to <https://ccbe.freshdesk.com/a/dashboard/default> If you do not have a FreshDesk account, please visit [ccbe.freskdesk.com](http://ccbe.freskdesk.com) and click "sign up". Use your @chiltonboe.com email address.
2
Click "New"
3
Click "New ticket"
4
Contact: This will be YOUR name. As long as you have an account, then your name should populate.
5
Click ""Katie Maddox" <kpmaddox@chiltonboe.com>"
6
Click the "Subject" field. Type in a brief subject telling us what the ticket is for.
7
School: Choose your campus.
8
Click the "Room Number" field. This is very helpful if it is for a teacher's classroom! You can also put the teacher's name in this box.
9
Ticket Type: You have 3 choices- Maintenance, CNP, or Technology.
10
Issue Type: This helps the group identify who the ticket should go to.
11
You can repeat the type if you want to be more specific, but it is not required.
12
Status: Open
13
Priority: This is how the issue is effecting everyday operations.
14
Group: If you are submitted the ticket to the Maintenance, CNP, or Technology department, you need to choose the correct group. Do not choose your school group or it will only go to the contact at your school.
15
Click "Technology Department (Designated Requester Only)"
16
Step
17
Type a detailed description into the box. You can also add photos to help the group see exactly what the issue may be.
18
Click "Create"
19
You will receive an email about the creation of your ticket. The group you send the ticket to will receive an email as well. They may communicate with you through the FreshDesk portal about your ticket.
