How to Void and Reclassify Rejected Payload Invoice Payment using AR Balance
22 steps
2 minutes
The following steps outline how to adjust a Payload invoice payment that was deposited, later rejected, and resulted in a credit balance on the agent’s customer profile, since no new invoices were created.
1
Navigate to the Customer profile for the Agent.
2
The Open Balance shows as a credit.
3
The Audit Log on the agent-facing side of the system shows that the Invoice Payload Payment was recorded and then rejected.
Record Withdawal
4
Click the "Quick Actions" menu.
5
Click the "New Bank Deposit" option.
6
The Date field should match when the withdrawal was processed by the Bank for easier Bank Reconciliation.
If a withdrawal is included in a Payload deposit, it should be recorded when entering the Payload deposit.
7
Click the "Add Line" button.
8
Using the dropdown menu, select the Customer profile for the Agent.
9
Use the dropdown menu to select Accounts Receivable.
10
On the Description field, make sure to note the Rejected Invoice.
11
On the Amount field, type the amount of the Original Payment that was Rejected as a negative.
12
Using the dropdown menu, select the Class associated with the Agent.
13
Click "Save"
14
Click "OK"
Link Deposit to Invoice Payment
15
Navigate to the Customer profile for the Agent.
16
The Balance for the Customer Profile for the Agent will adjust.
17
Click the "Transactions" tab.
18
Click the "Action Button" for the Invoice Payment that was rejected.
19
Unselect the checkbox for the Invoice.
20
Select the checkbox for the Deposit.
21
Click "Save"
22
Click "OK"
The Invoice status on the agent-facing side of the system will revert to 'Open' after one hour if a new payment has not been processed.
How to Void and Reclassify Rejected Payload Invoice Payment using AR Balance
22 steps
2 minutes
The following steps outline how to adjust a Payload invoice payment that was deposited, later rejected, and resulted in a credit balance on the agent’s customer profile, since no new invoices were created.
1
Navigate to the Customer profile for the Agent.
2
The Open Balance shows as a credit.
3
The Audit Log on the agent-facing side of the system shows that the Invoice Payload Payment was recorded and then rejected.
Record Withdawal
4
Click the "Quick Actions" menu.
5
Click the "New Bank Deposit" option.
6
The Date field should match when the withdrawal was processed by the Bank for easier Bank Reconciliation.
If a withdrawal is included in a Payload deposit, it should be recorded when entering the Payload deposit.
7
Click the "Add Line" button.
8
Using the dropdown menu, select the Customer profile for the Agent.
9
Use the dropdown menu to select Accounts Receivable.
10
On the Description field, make sure to note the Rejected Invoice.
11
On the Amount field, type the amount of the Original Payment that was Rejected as a negative.
12
Using the dropdown menu, select the Class associated with the Agent.
13
Click "Save"
14
Click "OK"
Link Deposit to Invoice Payment
15
Navigate to the Customer profile for the Agent.
16
The Balance for the Customer Profile for the Agent will adjust.
17
Click the "Transactions" tab.
18
Click the "Action Button" for the Invoice Payment that was rejected.
19
Unselect the checkbox for the Invoice.
20
Select the checkbox for the Deposit.
21
Click "Save"
22
Click "OK"
The Invoice status on the agent-facing side of the system will revert to 'Open' after one hour if a new payment has not been processed.
