How to create a ticket via the Cutec Security & Support app.
Cutec Support
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14 steps
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2 minutes
1
Click here to open the system tray
2
Right click on the blue Cutec logo
3
Click "Request support" or "Take screenshot and request support"
4
Please complete the "Summary of the issue" field as you would an email subject line—clear, concise, and to the point.
5
Please provide a detailed description in the "Tell us about your issue" field. Include all relevant information to help us understand and resolve the problem efficiently.
6
Select the Urgency of the request using the slider
7
Select who is impacted using the slider
8
Enter your full name, Email address and Phone number in the remaining fields
9
Click "Submit"
10
After a brief moment, you will receive confirmation that your ticket has been successfully created, press "ok" to close the popup
11
to view the status of the ticket click here
12
Double-click on the Cutec Security and Support icon.
13
Click on the "Tickets" tab
14
Here you can see the ticket number and the status. If you need an update on your ticket please email support@cutec.co.uk or call 01752 231760
