How to download your tickets to your phone's wallet.

This process can only be done from a web browser on your phone. If you're an iPhone user, please use Safari for the best experience.

Enter the email address affiliated with your tickets.

Enter your account password and click 'Continue.'

Click the hamburger menu on the top left corner of your phone.

Click 'My Tickets.'

Click 'My Upcoming Events' to download your tickets. Please do not transfer tickets to yourself. You should only download your tickets. Exchanges and refunds are not enabled due to our NO REFUNDS or EXCHANGES policy.

Click on the tickets you want to download to your phone.

Click 'Add to Apple Wallet or Google Pay' to download the ticket to your phone.

Click 'Add' to add the ticket to your phone's wallet.

You will need to download each of your tickets individually unless you have an 'Add All' option. Click 'My Upcoming Events' to get back to the page with all of your tickets listed to download your remaining tickets.

Locate your wallet on your phone.

Click on your ticket.

The ticket should be live if you see the blue NFC indicator here. You will not have a barcode and that's okay. You will hover the ticket on our scanners at the doors and it will read your ticket like the tap option for your credit card in your wallet. You're ready to enter! If you encounter errors during this process, email[tickets@texasperformingarts.org](mailto:tickets@texasperformingarts.org) for the fastest response, call 512.471.1444 Monday - Friday, 10 a.m. - 5 p.m., or stop by the ticket office before you enter the venue. The ticket office is open at least 1 hour before events in Bass Concert Hall, McCullough Theatre, Bates Recital Hall, and Hogg Memorial Auditorium. For Disney *[[Tim Burton's The Nightmare Before Christmas Light Trail]]*, the ticket office opens at 5 p.m. at the LBJ Wildflower Center exhibit entrance in the cul-de-sac on La Crosse Avenue on all event days. NOTE: Android users may have a QR code, and that's okay, but it's not necessary if your ticket is NFC-enabled, as indicated with the blue 'Hold Near Reader' message. QR codes will be eliminated in the future.