Manager: How to manage user accounts
Paul Raine
36 steps
4 minutes
Eigo
Note that the process described in this guide is applicable only to Institutional Managers. If you would like to create an institutional account on Eigo.AI please [contact us](https://eigo.ai/contact).
Add users to your institution
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Joining an institution is a process that must be completed from a student account. As an institutional manager, you first need to [add a class](https://scribehow.com/viewer/Manager_How_to_add_a_new_class__EC0nQ2pQRI6xzkLOBj81Xg), then have students join the class using the Join Code and PIN code. See our guide about [how to join an institution](https://scribehow.com/viewer/How_to_join_an_institution__KnG8120YT06XwtIfDWZ70g) from the student perspective for more information.
View users in your institution
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Navigate to <https://eigo.ai/lessons/> and click "Institution".
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The table displays a summary of users in your institution, including both teachers and students.
Here's how to read each column: - **User & Email**: Shows the username and associated email (if available). - **Role**: Indicates whether the user is a manager, teacher, or a student. - **Class & Level**: Displays the class and proficiency level assigned. - **Access Until**: Shows the access expiration date (if any). - **Sharing**: Indicates if a user is sharing their progress with a teacher under your institutional subscription. - **Lessons Attempted / Completed**: Tracks lesson activity status. - **Total Score**: Sum of all points earned. - **Total Time**: Time spent across all activities. - **Last Active**: Last login or activity timestamp.
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Hovering over the username shows the full username, level, and method of login.
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Hovering over the user's email will display the user's full email address, if available.
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Hovering over the user's level shows the full user level: Beginner, Intermediate, or Advanced.
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Hovering over the email address displayed under 'Sharing' column displays the full email of the teacher that the user is sharing their progress with, if applicable.
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Use the arrows under each column header to sort the columns.
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Use the gear icon on the right to manage individual users.
Filter users by class
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Click "All Users" to filter the users by class.
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Select the class name from the dropdown or select "No Class" to show users who are not yet assigned to a class.
Add users to or remove them from a class
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Select the users with the checkboxes on the left and click the "With *x* of *n* users" dropdown button.
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To add users to a class, click "Add to class".
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Select the teacher who is the owner of the desired class.
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Select the desired class.
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Click "OK" to confirm.
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To remove users from the class they are currently assigned to, click "Remove from class".
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Click "OK" to confirm.
Add users to or remove them from a tracker
Adding users to a tracker allows the owner of the tracker, which must be a teacher registered under your institution, to view the selected students' progress and manage their accounts.
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Select the users using the checkboxes on the left and click the "With *x* of *n* users" dropdown button.
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Click "Add to tracker".
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Enter the email address of a teacher registered under your institutional subscription and click "OK".
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To remove users from the tracker they are currently assigned to, click "Remove from tracker".
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Click "OK" to confirm.
Set user levels
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Select the users using the checkboxes on the left and click the "With *x* of *n* users" dropdown button.
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Click "Set User Level".
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Select a level and click "Set Level" to confirm and save.
Clear user progress
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Select users using the checkboxes on the left and click the "With *x* of *n* users" dropdown button.
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Click "Clear progress".
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Enter your password and click "Submit" to confirm.
Remove users from your institution
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Select users you wish to remove with the checkboxes on the left and click the "With *x* of *n* users" dropdown button
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Click "Remove from institution".
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Click "OK" to confirm.
Managers cannot remove themselves from the institution.
Delete user accounts
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Select users using the checkboxes on the left and click the "With *x* of *n* users" dropdown button.
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Click "Delete users".
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Enter your password and click the "Permanently delete 1 account" checkbox.
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Click "Delete Accounts" to confirm.
Deleting user accounts will delete all associated progress records. This is a permanent action which cannot be undone. Teacher and manager accounts cannot be deleted. [Contact us](https://www.eigo.ai/contact) if you wish to delete these kinds of accounts.
